Orbit Travel Network References

 

Orbit References:


Dr. James Miller
Dept of Physics
Boston University
telephone 617-353-2659
August 17, 2004

Dear Orbit

Thanks for another great trip. The landcruiser hardtop absolutely had the gear ratio to get up any hill including the terrible dirt road at the farm. I promise to not wait till last minute next time to let you know to have vehicle ready.
Anyone that asks this is my 8th trip with Orbit.

Thanks
Jim

_________________________________________________________________________________________________

Date: March 17, 2007

Dear Harold
Orbit Travel

Thank you very much. happy to be a reference in the future.

Timothy R. White
Staff Attorney
Enforcement Division, MC110-1A
Texas Department of Insurance
333 Guadalupe
Austin, Texas 78701
(512) 322-3291
(512) 475-1772 (fax)

Our Reply:
From: "Harold - Orbit Costa Rica" <mail@orbitcostarica.com>
03/17/07 11:07AM

$10 credited to your card march 15
It took a while but we did it
Thanks for your patronage
I hope we can use you as reference in future for people from texas who want assurance we go the extra mile to protect client

____________________________________________________________________________________________________

From: Harold - Orbit Costa Rica [mailto:mail@orbitcostarica.com]
Sent: Monday, April 23, 2007 11:07 AM
To: Jeff Sharp San Diego, California Subject:
Re: copias


we are not perfect but one thing i insist on is making sure clients know we follow up on all complaints
i am convinced that american express card will cover all collission deduct even though they take a long time but this of course is something i would like to get in writing from amex before i take a trip
what amex seems to never cover is the liability and we tell clients that they can make decision on buying 0 deduct on this or not since we do not believe in selling extra insurance unless clients want it too many rental cos give clients low ball prices and then load them up with extra insurance on arrival

From: "Jeff Sharp" San Diego, California
To: "Harold - Orbit Costa Rica" <mail@orbitcostarica.com>
Sent: Monday, April 23, 2007 12:01 PM
Subject: RE: copias


Thank you.  I re-read your website and went over the bill.  I was under the impression that my AMEX was covering the additional insurance.  The truck never gave us any problems so I will stop complaining about the bill. Thanks for following up.


From: The Masons masonjs@nrtco.net
To: Harold - Orbit Costa Rica
Send:Sunday, March 02, 2008 6:44 AM

Subject: We are home!!!

I just wanted to thank you for all your help, we did stay at Hotel Playa Hermosa, right on the beach, that you suggested at the beginning, we loved it!!!!  YOUR CAR RENTAL AGENTS were wonderful, got a yaris with 5500 km, with that extra liability insurance, just in case.....luckily we had no trouble, lots of scares though....if you want to send me info on how to leave a reference, let me know!  Marilyn Mason


CLIENT WHO RENTED FROM RIP OFF CAR RENTAL CO AND OUR ANSWER

From: RUV0@aol.com To:mail@orbitcostarica.com
Subject: Re: Do you have any information?
Date: Sunday, March 14, 1999 1:42 AM

I have been to Costa Rica 3 times. The very last time, I rented a vehicle, which overheated and we had to nurse to Liberia. Unfortunately we had to leave it there (but had notified the rental company and awaited their call for advise). Ex----- Car Rental Co. (now Tall--- FICA) posted the money we owed for the rental on the credit card (plus one day we didn't use) and very quickly posted the deposit of c330,000 colones ($1229.32) to the account as well, even though the car had been returned and accepted. To make a long story short, if our friends in CR had not been as tenacious as they were and if they had not been assisted by their attorney, we would have been another theft story. I can only imagine how many people have been taken advantage by Mr.Exo---Scum-bag. So there you go . . . Thank you again for a reference on a car rental company. My tendency would be to use an american name. What do you think?

Our Reply:
> from Harold <mail@orbitcostarica.com>
> to: RUV0@aol.com
> Subject: Re: Do you have any information on car rental companies reputations

>Date: Sunday, March 14, 1999 11:19 AM

Orbit handled over 2700 reservations last year. We only use the 3 rental car companies out of the 100 or so as I explained to you in last message. We give them so much business that they pay attention immediately to any complaints from us. The complaints have been few and far between but the ones I remember best in last 3 years were as follows.

1.Ants in car---I got an adjustment

2.The tercel had only 4 seat belts not five--could not overcome this one

3.One tourist thought he should only pay for a week although he kept the car 7 days and 8 hours-------given policies in other countries this was ridiculous

4.Several complain about the required insurance but gold cards and amex only reduce or eliminate the deductible here. They do not cover liability although they will pay you back in the states I understand. Unlike most countries the government of costa rica owns the only insurance company here and sets the rules

5.We have yet to have an obvious ripoff similar to yours from any of our rentals although the local english language newspaper lists that as number one complaint of tourists who complain of rip offs

6. ORBIT ONLY RESERVES NEW CARS SO WE HAVE NO BREAKDOWN PROBLEMS----IT IS NOT WORTH RUINING VACATION TO SAVE $5 OR $10 AND END UP WITH A 1996
MODEL. RENTAL CARS HERE ARE SUBJECT TO MUCH MORE WEAR AND TEAR SO WE ADVISE ONLY NEW MODEL YEAR RENTAL CARS.

The last question about renting from some company that has an american brand name is a little tricky. Many car rental companies here will use a brand name you are familar with and which may or may not have any connection to the same name american brand name car rental company. Almost without any exception however the rental company here is not a division or branch of any american brand name. One of the companies we use which is absolutely first rate pays for the use of an american brand name but i assure you the ownership is completely separate.


From: William Mullins
To: Harold - Orbit Costa Rica
Sent: Thursday, February 14, 2008 3:19 PM
Subject: Re: Re: Car rental

Dear Harold,

I write to thank you for your help in organizing our Daihatsu Bego reservation in Costa Rica. Everything turned out perfectly, and we finally extended the rental from 7 to 17 days.

Many thanks for your help.

Yours sincerely,

William Mullins P.
Política Económica y Financiera
Ministerio de Hacienda
Teatinos 120,  Piso 11
Santiago, Chile
Tel: +56 (2) 473-2029


Sue
kunishome@comcast.net
To: "Harold - Orbit Costa Rica"
Sent: Friday, November 16, 2007 11:47 AM
Subject: Re: chofer
Sent via BlackBerry by AT&T


Harold, It worked out perfect. Our driver was excellent, took it slow, stopped as necessary and fue muy simpatico. We enjoyed the car and the flight back was flawless. Both the parador and the villas nicolas were clean, accommodating and lovely accommodations. Although the mansion was far out on the lake in Arenal, we loved it. We also wanted to thank you for the Buenavista, the hotel and owner were very lovely and when we returned from Quepos (plane was flawless), we forgot to let them know about the transfer and they came last minute which I know was a stretch for them since there staff wears multiple hats. Very kind of them. The only incident was at the Hotel Paraiso Arenal where we did the canopy tour. They didn't supply two gloves (which I learned 99 out of 100 canopy tours do), their radio didn't work so they couldn't communicate between zips and I had an accident on the 4th zipline. I burned four fingers badly on the cable and had to stay up there and continue the tour for 90 minutes bleeding and in pain. They attended to me professionally and paid for the doctor once I got down but I couldn't go swim the whole trip which was a bummer when we went hot tubing, sailing and snorkeling (I had to stay out). Not to mention antibioticos, bandages daily ugh.. All in all, I made the wrong choice of companies on that one, but the trip was fabulous. Thank you for everything.


From: hugh pettit <hpettit@gateway.net
To: Harold <mail@orbitcostarica.com
Date: Wednesday, August 25, 1999 10:15 AM
Subject: Re: Car Rental Request


Service was good - no problems. We really didn't need the 4X4 capability, however highly recommend a 4X4 to future customers as the axle clearance allows easier access over the dirt and rock roads. My brother-in-law was with us during part of are visit and had to "crawl" at a very slow speed in a Nissan stationwagon over CR's dirt & rock roads to avoid undercarriage damage
Hugh Pettit
San Francisco


Date: Thursday, March 02, 2000
7:49 PM
Subject: vacation


Hi Harold

I would like to thank you for the way you handled all our travel requirements while we visited Costa Rica this winter, all arrangements hotels, car rentals and tours were first rate. We certainly would recommend Orbit to other travelers
Regards
Ed Forster
St. Albert Alberta, Canada
elsro@compusmart.ab.ca



From: Susan Degress degress@vail.net>
To: harold at orbit mail@orbitcostarica.com>
Sent: Friday, May 25, 2001 5:30 AM
Subject: Re: Question about hours



**** I'd like add to my original message, and I hope you'll post it to your
website after my reviews of the hotels:

"Harold helped me a great deal by acting as a mediator when I had trouble
with a rentacar company. He was able to work out a deal for me with a
company that tried overcharging me. He went above and beyond the call of
duty, and I would recommend his services to anyone traveling to Costa Rica.
With Harold on your side, you can't go wrong."

Many thanks,

Susan



From: Loraw, Ron <RLoraw@phsca.org>
To: 'harold at orbit' <mail@orbitcostarica.com>
Sent: Friday, July 06, 2001 8:27 AM
Subject: RE: Car Rental



All of your staff have been very accommodating
through out the entire continuum of my visit.
It has been a pleasurable experience, and I look
forward to seeing you again on my next visit to
Costa Rica which can not be too soon.
Be well.

Thank you,
Ron Loraw
Director Materials Mgmt
1-818-843-5111 X 7090
1-818-840-7933



From: Renee Richardson Kling reneer@gte.net
To: harold at orbit mail@orbitcostarica.com
Sent: Tuesday, January 08, 2002 5:46 AM
Subject: RE: Car Rental in Costa Rica

Car rental went great.


Thank you


Renee Richardson
Richardson Kleiber Walter
635 S. Orange Ave., Suite 16
Sarsota, Fl. 34236
Ph: 941-953-9772
Fax: 941-365-9493



From: Martin Rader
To: harold at orbit
Sent: Tuesday, January 08, 2002 4:30 AM
Subject: Re: Car rental

Wonderfully! Seth had no trouble with either the car or the service. He was able to pick up the rental when he needed it. Everyone was courteous, well organized and helpful.

Martin Rader
martydonna@sprintmail.com


From: Sandi Resnik
To: harold at orbit
Sent: Monday, January 28, 2002 1:54 PM
Subject: Re: reconfirmation of car rental

dear harold,
thanks for your help with our rav4. we had a great time and things went very smoothly with the car.
sandi and bhrian resnik
santa barbara, california


From: "Mike France" <jacomike1@hotmail.com>
To: <mail@orbitcostarica.com>
Sent: Tuesday, April 20, 2004 7:00 PM
Subject: Re: rental car

Harold
Thanx again for your help, had another great trip! Mike



From: Laurent Roux <lroux@onebox.com>
To: harold at orbit <mail@orbitcostarica.com>
Sent: Thursday, February 21, 2002 7:12 AM
Subject: Re: Fw: Fw:

Hola,


everything went perfect, the car was there at the ferry and we had noproblem
whatsoever driving it to Monteverde and Tamarindo.


Gracias,
Laurent Roux
Embassy of France
French Counsel
88 Kearny Street
San Francisco, California
lroux@onebox.com - email
1-415-430-2191 x1223 - voicemail/fax



From: Ron Raymond <ronjoan@raymondsmail.com>
To: harold at orbit <mail@orbitcostarica.com>
Sent: Thursday, February 07, 2002 6:36 AM
Subject: Re: Fw: car rental

Thank you for your help. Everything went fine while we were in Costa Rica.


Ron Raymond
6880 Rose Acres Lane
Felton, CA 95018 USA
Fax #: 831-335-0628



From: PeterTurnerWE@aol.com PeterTurnerWE@aol.com
To: mail@orbitcostarica.com mail@orbitcostarica.com
Date: Thursday, March 09, 2000 2:49 AM
Subject: Feedback


Thank you for organising the requested bookings. The trip was excellent and I really appreciated the Rav 4 advice. I would consider this mandatory for the Monteverde/Arenal route and it made the whole trip more pleasant. Most of the Guanacaste roads could really use a 4 wheel drive too and certainly the more interesting routes. I few little updates. The trip from Arenal to Monteverde is a good 4 hrs and Monteverde to Samara 6 hrs. The Flamingo Marina is NE facing, has no reasonable beach and is a real wind corridor. It is probably OK for a boat mooring, but was not what I was looking for and has seen better days. The beach to the south of the peninsular is very good if anyone is in the area. The El Octol has a dangerous beach and is posted as such, and has neither sunrise not sunset, facing north. The bungalows have bright furnishings, but the ants have made a home in the rooms and turn over would appear to be low, so maintenance is less. The restaurant has a nice terrace, but on this occasion the wind was incredibly strong and took the edge off it. El Sapo Dorado trails are too close to development/farmland to be rich in wildlife, but the location is fine and the new Skywalk through the forest canopy a few to the north km (not in the Monteverde park), even in the torrential rain, is magnificent and a must for anyone in the area. The comments are just to help with advice for others - trip was really good and I thank you again for arranging the bookings.

Regards, Dr. Peter J. Turner



From: Shari S. Kaplan
ADVERTISING DEPARTMENT
NEW YORK TIMES
sharik@nytimes.com>
To: harold at orbit <mail@orbitcostarica.com>
Sent: Wednesday, January 09, 2002 8:19 AM
Subject: Re: Car Rental


Hi Harold,


I already sent you a note from my home e-mail, however, here goes:


The trip was great. The car worked out very well (albeit over $600 after
insurance) and we were happy we had it for the week. Manual Antonio was the
perfect spot for a family with 2 small kids-we never ran out of things to
do. Costa Rica is a very special country--it is beautiful, the people are
lovely and there is so much to do there. We would definitely return on
another vacation. Thanks for all your help.


Shari Kaplan Shedrofsky


Dear Orbit

Sept. 24

Back to the real world. It was wonderful and Costa Rica is beautiful and the Tulemar was fantastic selection for our honeymoon. The white water rafting and the crocodile tours you selected for us were great with first class guides.

We now completely understand what you meant by being careful about renting cars in Costa Rica and we suggest to anyone who rents a car to have a third party like Orbit there to stand up for the tourists if the rental car company tries to give you a poor quality car.

Thanks for all your help.

Cathy and Rusell Ahern

Haverhill, Massachusetts

P.S. Tulemar was great. Gilbert at the front desk was extremely helpful and pleasant and went out of his way to help us find things. Rooms were perfect and spotless. Tara had view of top of the world. Cathy.


From: Carolyn Swartz cswartz@bpictures.com

To: harold/orbitcostarica

Date: Wednesday, April 05, 2000
5:45 PM Subject:

Re: March 20th Sorry it's taken me so long.

I still feel like we got back yesterday -- it's just been one very long week of playing catch up. First -- it was great meeting you and thanks very much for your help. We had a great time and no question, we'll be back. Now that I've been there, I realize how much hand-picking you've done -- and how narrowing the field to the really good places is really a valuable service. Each of the places we stayed was really nice. Parador was actually better than I expected. It's really a restful and relaxed atmosphere with the sprawling grounds, the large area by the pool (compared, say, to Mariposa.) If there was a casino or disco, I never saw or heard it. It's in the specs but either it's not in use or not there (which was good.) Needless to say, I was relieved that the place was as low key and disco-less as it was. Xandari is really, really cool and we want to go back. They've really thought of everything. (Apparently, Leona Helmsley is not the only one who believes in plenty of big fluffy towels and terry robes.) You're right -- all we needed was more time. Although Julian started having Nintendo withdrawal symptoms by the end. (I did plan too much road time the first three days -- to Arenal on Day Two, to Manuel Antonio Day Three.) But the drives were plenty gorgeous. Anyway -- we'll be in touch and hope to see you again next year same time. And if you ever need/want to use me as a reference, feel free.

Carolyn
bPictures Production New York City



From: Ted.Ferguson@dfait-maeci.gc.ca
To: reservations@orbitcostarica.com
Sent: Monday, April 09, 2001 7:09 AM
Subject: RE: rental cars


Harold, the truck was great, nice advice on the Toyota Hilux, what a truck!
Great price also.
You've got yourself a pretty nice country there, great people.
Regards,
Ted Ferguson



From: Klappauf, Don <KlappauD@staff.abanet.org>
To: 'harold at orbit' <mail@orbitcostarica.com>
Sent: Monday, November 12, 2001 6:21 AM
Subject: RE: Car Rental - Costa Rica

Everything went great. Got the car with no hassles and the car worked out
well for us. We would certainly use you again.

Thanks,

Don Klappauf

Your assumption is correct it is the American Bar Association.
Have a great Day!


Don


Hola David -
 
I'll forward this to Harold from orbitcostarica.com  in San Jose, CR to get you a good 4wd - it's dry season so the roads and rivers won't be that bad, but the best truck to rent for 2-3 people is the Hilux, for 4 people, the Fourrunner. The Rav4 is a trooper, but has less clearance and smaller tires.
 
For a surf trip to Witch's, try Carlos or let Orbit contact him. Both can also drop you off for an overnight camping trip.
 
Other spots south of Tamarindo would be Langosta, where the rivermouth has surf even when it's small. Avellanas is a wide open empty beachbreak with offshore rocks - shallow and hollow at lower tides. And my favorite right point is Playa Negra, about 40 minutes south of Tamarindo. There are other ! spots, too, which you get to discover on your own.
 
Have a fun trip. Send some pics when you get back!
 
Greg


david wermuth wrote:

yo... me llamo david, and i was checking out your ideas and getting ready for a trip to costa rica in april.  you layed out a bunch of beaches to check out, and i am pumped.  i am planning on flying into liberia, and driving south to flamingo beach and tamarindo.  last time i was in costa rica, i got to rip A SOLID 6-8 FT. SWELL AT TAMARINDO, AND BOdY SURFED SOME MASSIVE CLOSEOUTS AT FLAMINGO.  it was awesome.  this time i want to check out those spots again, and then a few more. my friend and i just want to cruise the coastline, check out ! waves, and stay in many different places... maybe even a boat trip to witches rock and ollies.  i want to camp out on the beach... is this allowed/safe?  i also saw you recommend rentals with orbit... we want a four wheel, but nothing fancy.  last year i bombed thru a few rivers in a little piece of shit car, and almost stalled the thing.  don't want that again.  does orbit rent in liberia?  or can you help me out there?  also, where do you recommend we go after flamingo beach and tamarindo.  that is as far south as i know.  thanks a lot... gracias amigos...

David (from northern california where the water is muy frio) 


 



From: CJ Conant
To: mail@orbitcostarica.com
Sent: Saturday, November 10, 2001 8:08 AM
Subject: Re: rental reservation

Harold,

You might remember me, last February-March I rented a 12-pax Toyota minivan from you guys but I was terribly paranoid about renting from you just because it was over the internet. Furthermore it was my first time to Costa Rica and I had serious concerns about renting a car because of all the horror stories I had heard. When we arrived at the airport everything was in order and when we returned the vehicle there were no surprises about what we owed. Also I am so glad we rented a new vehicle because those roads in Costa Rica do terrible things to vehicles in a short time. The only problem we had was a flat tire which we were able get patched for just three dollars.

Now I am looking to travel to Costa Rica with my wife and I wouldn't feel comfortable renting from anyone else.

Sincerely,

Christopher J. Conant


Sent: Saturday, May 05, 2001 6:39 AM
Subject: re[2]: Rental car reservation



Dear Harold,

Everything that you arranged for us worked out great. Thanks for your help.

All the best

Klaus Bierwagen
Dometek Inc.
PO Box 885, 95 Crisci St.
Leominster, MA 01453
Ph: 978-840-8181
Fax: 978-840-8182



Sent: Tuesday, April 24, 2001 5:21 AM
Subject: Re: Alquiler 4x4 TOYOTA 4 RUNNER


Sorry you didn't receive it but I sent a note back upon return from our trip.
Our experience with the car rental was excellent. We were picked up perfectly at the airport, were given an excellent car which made our many
miles driven a pleasure, and were quickly and efficiently checked out upon return. I also believe the rate was good compared to cars of similar quality so I thank you much for that. Not much else to say......

Cheers, Ricardo Ramirez
Caracas, Venezuela

From: Ramirez, Ricardo RAMIREZRX@pdvsa.com


From: Cheri tico2000@swns.net
To: 'harold/orbitcostarica' mail@orbitcostarica.com

Date: Thursday, June 22, 2000 7:12 PM
Subject: RE: Rentar Auto

Hello Harold!! Thank you for your interest about my experience renting a car with your agency and the Toyota renta Car. I was very happy with the service every one there was very helpful and the service couldn't be better. I will continue to use your services in the future and will recomend to others using your agency. Thank you and it was a pleasure to do business with you.

Sincerely Olman E Alvarado.


Dear Orbit

Many thanks for making our fist trip to Costa Rica a great vacation. The first night at the Rodeo was fine and the accommodations were great. However the real Costa Rica opened up when the Suzuki Sidekick you reserved for us took us to the Tulemar in Manuel Antonio. What a jungle and beach paradise. The ultimate however was back to San Jose in the mountains at the Xandari. The Xandari is not in this world but closer to heaven.

Gary Bauer
201E 86 Street
New York, NY


From: Clive Pinder <clive.pinder@scala.com
To: mail@orbitcostarica.com
Subject: Thank you
Date: Saturday, January 03, 1998 7:58 PM

A brief note to thank you for helping arrange what has been a wonderful
visit to Costa Rica. The car rental went smoothly and Buena Vista and the
tour were a perfect star. Our trip to Playa Negra was excellent, despite
some excessive winds and poor surf. The Tilawa is a wonderful hotel and the
location excellent.
Harold, I will recommend your service to others.


From: michael mather, cpa <matherx@primenet.com
To: Harold <mail@orbitcostarica.com
Date: Wednesday, July 21, 1999 2:41 PM
Subject: Re: costa rica

Harold - Thank you for your timely reply.

The car rental was good. No problems with the van which, did indeed, fit all 8 of us plus our luggage. Our one night stay at the Arenal observatory Lodge was great. The volcano was active, billowing smoke, and glowing red after sundown. The hotel staff and restaurant staff were courteous and helpful. The final mile of the drive to the Lodge was a workout for our fully loaded Mazda Van. I would recommend the Lodge to anyone.

The El Ocotal resort was nice...but...I walk with a cane, and I had a very hard time climbing the walkway between the lobby/restaurant and my room. The walk down to the beach was likewise a hard chore. I would not recommend this hotel to anyone with physical disability which effects the ability to walk far distances. This difficulty caused us to leave the Resort one day earlier than planned. The people at the hotel were helpful and courteous.

The Villa Teca Hotel was good fun. We were the only guests there the first night. The friendliness of the Hotel employees during our stay was excellent. would also reccomend this Hotel to future guests. The Manual Antonio area is a very special place.

I am from Phoenix, Arizona, and would gladly recommend your services to all interested parties planning a trip to Costa Rica.

Thank you again... Mike Mather CPA


From: Cawp2 <cawp2@aol.com
To:mail@orbitcostarica.com
Subject: Thanks
Date: Friday, January 02, 1998 12:33 AM

Just returned from Costa Rica this afternoon and wanted to let you know how
smoothly most everything went. As well, you asked for some impressions
so…..
Napolean- Accommodations are nice, breakfast was an added bonus.
Pines --- Rustic accommodations, but perfect for our family. Jovino and his
family are a pleasure!
Ocotal - Beautiful! The hotel is in a wonderful location. A little remote for the teenagers - but we had a wonderful time there snorkeling and going into coco.

Buena Vista - Lovely little place - charming gardens, my daughter loved the birds
that abounded, the room large and comfortable! The New Year Party was fun too!

The auto Rental - perfect - everyone was very accommodating.

All in all, you did a great job - and we appreciate your recommendations and
effort. Let me know if you would like any other info.

Wishes for a very happy and healthy New Year


From: Sheera55@aol.com <Sheera55@aol.com
To: mail@orbitcostarica.com <mail@orbitcostarica.com
Date: Saturday, September 04, 1999 5:56 AM
Subject: thanx

We just returned from a wonderful vacation and wanted to thank you immensely for all of the help you provided. The Buena Vista Hotel was perfect - Ed was there to pick us up at the airport. The Toyota Hi Lux was a perfect vehicle for us - and the price you got for us was well below all of the other places I had priced around for. We really appreciate all of your help, especially your promptness in answering our e-mails. We will definitely recommend you to others.


thanx again,
Shira Werb


From: Kurt Zarwell" <kzarwell@hotmail.com>
To: <reservations@orbitcostarica.com>
Sent: Thursday, December 12, 2002 12:50 PM
Subject: Thanks

Hello Harold,

Thanks for the making the auto reservation and for the advice on the Rav 4.

I had a great trip and would recomend your services to anyone. I think its important to have a third party such as yourself to help negotiate if there are any problems. Thanks again and good luck.

Kurt


From: "Capital Excavation bass" <capitalexcavation@hotmail.com>
To: <mail@orbitcostarica.com>
Sent: Friday, January 30, 2004 1:48 PM
Subject: Re: Rental Car

Harold:

Just wanted to thank you for your help. Everything with the RAV 4 rental was great and hassle free.
Thanks.
Craig Bass


From: "Michael Kelen" michael.kelen@fctcf.gc.ca>
To: mail@orbitcostarica.com>
Sent: Monday, February 23, 2004 12:10 PM
Subject: Re: travel reservations feb 21 to 27

Dear harold,

our trip was outstanding.
your reservations were flawless.

we appreciated your advice about avoiding san jose,and staying in the middle
of a coffee plantation at the buena vista.

our car was so new it did not even have its licence plates yet.

finally villa blanca was so beautiful.good recommendation.

with many thanks

Michael


From: Martin Pryor
To: harold at orbit
Sent: Monday, March 15, 2004 11:23 AM
Subject: Re: car

Thank you for facillitating our rental car. We got a diesel Landcruiser Prado 4x4. The entire rental procees went like clockwork, something that is not always the case when dealing over long distances with strangers, especially in Latin America (not to cast any aspersions on Costa Rica, which in all my past experiences, never seems to fit any negative stereotypes.) The truck performed perfectly in the fairly remote region south of Dominical, where reliability is so important. We were entirely satisfied and will contact you first next time we visit Costa Rica, which I hope will be soon!
Martin Pryor


 

From: Jim  McCullough
To: Harold
Sent: Thursday, February 03, 2005 2:45 PM
Subject: Customer Service

Hello!
 
My husband and I rent our vehicle from you every year for one month.  Over the years we have been very pleased with the monthly rental rate and the condition of your vehicles. 
 
Yesterday, we returned our car and as the drive from Tamarindo took longer than expected, we were afraid we would miss our flight, however, we received fast, efficient service and were taken to the airport in plenty of time.  While standing in the Air Canada line one of your staff (unfortunately, I didn't get his name), asked if I was Heather Roney after confirming, he handed me my digital camera, which, of course, contained all of our holiday pictures.  I had left the camera in the car in our hurry to get to the airport.
 
I would like to thank the staff very much for the excellent service and we will certainly recommend you to everyone we know travelling to Costa Rica.  People like you make visiting your country wonderful!
Thanks again,
 
Heather Roney and Jim McCullough

 

From: mester
To: Harold - Orbit Costa Rica
Cc: mark shoemaker
Sent: Sunday, May 07, 2006 10:07 AM
Subject: testimonial


Harold,  here is that testimonial that I have been putting off for these
past few months....   the Ironhorse Saloon and Restaurant ,  Medora, North
Dakota, 58645 Tel. 701-623-9894 or 701-575-4129 (web site soon, end of
May)  Mr. and Mrs. Harold (and the irrepresible Ada, the maid),  This to
thank you, angela, Ada, and all your collection of friends and associates
who have made my, my friends, and families many visits over the past five
years extremely enjoyable and interesting...  In particular, the trip over
the Christmas Holidays this past year with my 15 year old daughter Haley
was most rewarding..   We both appreciated  and enjoyed the christmas eve
party with your friends and family.   Although we were from the outside we
were made to feel quite welcome.. I still get a chill out of remembering
Gary Viehe (who was on the Arthur Godrey Show as a kid) singing the  solo
christmas carol.  During our  two week Christmas rest of the Costa Rican
experience, we were faced with a dental emergency that turned out to be a
rather pleasant experience, considering the circumstances).  Through the
advise of Angela,  we contacted Dr. Zuria Gonazales, in Escazu.   Dr.
Gonzales was highly professional,  efficient, patience, accessable,
professional,  and charmingly personable..  So much so we returned in
April to get caps put on the three teeth that needed the root canals in
December... and will return for a visit in October....    In closing,  for
anyone who needs to have travel, tourist,  or any other assistance
connected  to most anything in Costa Rica, I heartly recommend the
services of Orbit Travel for both efficiency and a personal touch. 

Mark E. Shoemaker


THE HOLLOYWOOD REPORTER
5055 WILSHIRE BOULEVARD, LOS ANGELES, CA 90036 TEL 323-525-2022
JULY 20, 2005

HAROLD

This is to thank your for your invaluable assistence in planning my first ever trip to Costa Rica, a country whose natural wonders are unsurpassed in my experience.  Your entensive knowledge made the trip far better than I could have anticipated. I really enjoyed your invitation to dine at the Mancu Picchu restaurant with you and your wife.

Sincerely, Frank Scheck

NEW YORK OFFICE 770 BROADWAY, NY 1003 

ORBIT NOTE:   FRANK IS THE THEATER CRITIC FOR NY POST AND HOLLYWOOD REPORTER AND IS COUSIN OF  BARRY SCHECK THE ATTORNEY WHO IS THE WORLD FAMOUS DNA EXPERT IN THE LEGAL WORLD


 


From:
langner
To: 'Harold - Orbit Costa Rica'
Sent: Saturday, December 25, 2004 12:40 AM
Subject: RE: Car Rental

Kind Sir –
Our holiday in Costa Rica went flawlessly.

From Cahuita to Tamarindo – we saw so much, enjoyed so many new things, and thoroughly appreciated the many ticos and ticas we encountered.

I cannot thank you enough for convincing us we would need a vehicle with high ground clearance.  While we never went off-road, we did travel 100 km over rough gravel roads.

Thank you, Thank you

And Merry Christmas
Paul Langner


 

From: James Burkette
To: 'Harold - Orbit Costa Rica'
Sent: Friday, December 10, 2004 2:14 PM
Subject: RE: Automobile Rental

Thank you so much! Land Cruiser is/was super! The ladies at the agency were great! I will always contact you exclusively when in C.R. Merry Christmas/Mele Kalekemaka; Aloha Jim.


 

HAROLD/ORBIT TRAVEL
From: Sohail Qamar
To: Harold - Orbit Costa Rica
Sent: Friday, December 01, 2006 6:56 AM
Subject: Just returned

Hi Harold:
 
Just wanted to say Thank You once again for your assistance in helping us visit Costa Rica.  We just returned and had a wonderful trip thanks to your suggestions.
 
The Highlights Tour was fantastic and a great way to get acclimated to the country in a short period of time.  We especially enjoyed the Coffee Plantation.  Hotel Buena Vista was simple, but very nice, clean....we actually found the restaurant there to be one of the better ones we ate at during our stay.
 
We stayed at the Mar Verde at Manuel Antonio; again, a simple hotel, but we loved the proximity to the beach; it was clean and the front desk staff were very personable.  We took the Jet Ski tour w/snorkeling and it was not to be missed!  We have jet-skiied before, but this was well worth taking.
 
Again, a huge thank-you for your honest assistance.  We have already recommended you to some of our German friends who hope to visit in 2007.
 
Kim and Sohail Qamar


Saludos,



Harold,

I just wanted to let you know how great things turned out on my recent trip
to Costa Rica from 8/14/04 to 8/23/04.

When I arrived at the airport, the company you used to book my 4x4 rental,
the agent was waiting just as you said outside at the curb. They wasted no
time in getting my luggage into the airport van and taking me to their
office not more than 5 minutes from the airport. This, as you indicated
saved me from any airport concourse charges. When I arrived at the office,
they told me they were unable to offer the vehicle I had originally
requested, a Toyota RAV 4, because the demand this season for 4x4's had been
so high and some tourists had not returned cars on time. This at first
concerned me, as I had visions of being outfitted with a substandard 4x4. I
had spent a fair
amount of time prior to the trip looking at vehicles on the internet that
were offered and had settled on the RAV 4 as my best option, both for price
and purpose, considering it was the rainy season. My fears disappeared when
they pointed to the vehicle they would be renting me.

It was a 2004 Toyota Land Cruiser with only 11,000 kilometers on it. Before
I could ask, they informed me it would be for the exact same price you and I
had talked about, $49/day even though it was normally a higer price for the
Land Cruiser.

The vehicle was a manual 4x4 that was exceptionally clean. It was 4.0 liter
diesel which made a huge difference at the pump, as diesel is both cheaper
and more economical and very powerful for driving through the mountains, on
the beaches or when crossing the streams and rivers as some of the bridges
were under construction along my travel route. It had ample space for my
needs, with two folding benches in the back and a 3:1 split for the rear
door, making packing and unpacking a breeze. As I logged over 1500km's on
my trip, having a CD player was perfect, an item I don't believe was
available in my original vehicle request. With all the traveling, over
challenging roads at times, I never once had a problem with the performance
of the vehicle.

The crew were helpful, polite and very professional. They explained the
details of the rental agreement thoroughly, taking extra time to explain the
insurance, etc. when I inquired. I've traveled to many other countries
before, but this was the first trip
renting a vehicle and traveling solo, but at no time was I apprehensive
about the process.
After signing the necessary papers, they provided me with two detailed maps
of the country and clear directions on how to get out of the city. I was on
my way in no time, only spending about 40 to 50 minutes signing papers and
looking over the vehicle.

The return was even easier than the pick-up. I had decided to return the
Land Cruiser a day earlier than expected which didn't pose a problem. They
were clear in showing me the reduced cost in returning the car early. When
I originally picked up the vehicle they looked over it, documenting any
prior damage so I wouldn't be charged for it. It wasn't until I had left
the city that I noticed a small ding in the drivers side windshield. When I
returned the vehicle, they noticed the ding. I explained that it had been
there prior to renting it and they had probably missed it on the initial
evaluation. I was concerned I might be charged for it, but they wasted no
time in conferring with one of the other employee's who confirmed it had
been there prior to my rental.

I would not hesitate to use your service again. In fact, I plan to return
to Costa Rica in
the future and will be using your company. My sister is currently planning
a trip to Costa Rica and I've already given her your contact information.
In a world where deception is the rule rather than the exception, it has
been rather refreshing to find someone who still believes in providing
honest and exceptional service at an affordable price.

Thank you for the memorable experience.

Sincerely,
Aaron T. Peters M.D.
Oakland, California


Reprinted from Tico Times, San Jose, Costa Rica, October 2, 1998 Business and Finance Section

SABRE STARTS PILOT PROJECT HERE WITH ORBIT TRAVEL

Sabre, the worlds largest computerized travel reservation system, is coming to Costa Rica in a brand new way. Sabre's Robert Cole, Director of Hospitality, in a recent trip to Costa Rica, his first, described the new system which will be operational by the end of the year.

Sabre will use the services of a local Internet-based travel operator Orbit Travel. Orbit will handle the day to day dealings with the hotels themselves, to make sure the lodgings meet standards, follow through with guest reservations, and do any troubleshooting.

Sabre is a publicly traded company althought 82% of its shares are held by American Airlines which developed the Sabre system.

 


 

dear harold,

may i have your assistance again .i am returning to costa rica-this time with my wife,
rather than my daughter.

The Hon. Michael A. Kelen
Federal Court
Trial Division
Ottawa, Ontario K1A 0H9

 

 

From: "Michael Kelen" michael.kelen@fctcf.gc.ca>
To: mail@orbitcostarica.com>
Sent: Monday, February 23, 2004 12:10 PM
Subject: Re: travel reservations feb 21 to 27

Dear harold,

our trip was outstanding.
your reservations were flawless.

we appreciated your advice about avoiding san jose,and staying in the middle
of a coffee plantation at the buena vista.

our car was so new it did not even have its licence plates yet.

finally villa blanca was so beautiful.good recommendation.

with many thanks

Michael


From: "Mike France" <jacomike1@hotmail.com>
To: <mail@orbitcostarica.com>
Sent: Wednesday, January 07, 2004 8:35 PM
Subject: Re: costa rica rental car


last time I was in Nosara and was involved in a minor accident (go figure in Costa) and AMEX told me that the damage waiver included was only valid in the continental US,Canada and 100 miles into Mexico that little bump cost me $1250.to turn the car in. But thanx for the explanation on the rate. Mike
France

 

Orbit advice: we absolutely want you to get the discount on insurance for using any regular american express card or gold or platinum visa, mc but we know from long experience the credit card companies sometimes make life difficult and they will only cover collission not liability in Costa Rica mastercard depending on what bank issues the card will only cover 2 weeks maximum on the collision so if you rent for more than 2 weeks you have to get our agent who delivers car to call them and verify how long they will cover when you take delivery of car usually amex does not pull this type of problem like this client experienced one other thing driver slower in costa rica than you do in the states or europe : the slower you go the more wildlife you see on the road


From: RVal16011@aol.com
To: mail@orbitcostarica.com

Dear Harold:

Just a note to thank you for informing us about the fishing boat and the accommodations in Golfito, Costa Rica. Our trip went extremely well as all reservations and accommodations were better than expected. We especially enjoyed the boat we fished on for three (3) days. The boat was called the Happy Hooker. It is probably one of the most beautiful, well equipped boats we have ever fished from. We were especially pleased with the Captain and his crew. They were all very friendly, accommodating, and knowledgeable. The fishing was great also. If you see the crew of the Happy Hooker any time soon, please give them our regards and tell them we look forward to fishing with them again in the near future.

Thanks again,

Sincerely,
Bob Valenzuela
Graphic Consultants INC.
16011 Parthenia St.
North Hills, California, USA


August 8, 1999



Joseph J. Joyce
Vice President
And Associate General Counsel



ORBIT
SJO-1370
PO BOX 025216
MIAMI, FLA 33102


DEAR ORBIT:

As per the instructions from Harold at Orbit, I am enclosing a cashier's check for $300 payable to you for the following reservation.

Private bus to pick up on Wednesday, August 11, 1999 upon arrival in San Jose at 8:36 on Continental flight 779. Transfer of the Joyce party of 6 persons to Nosara, Costa Rica.

Please advise where they will meet the bus at airport.

Sincerely,
Dottie Adolfson,
Secretary to Joseph Joyce

August 19, 1999

To: HAROLD mail@orbitcostarica.com
From: Dottie.Adolfson@pepsi.com

JOYCE FAMILY BACK SAFE AND SOUND THANKS
FOR ALL YOUR HELP DOTTIE


SEPT 7, 1999
DEAR ORBIT


THANKS FOR ALL THE ATTENTION ON MY VISIT TO COSTA RICA.
I AM BACK TO SAN FRANCISCO FOR TWO DAYS , ON TO NEW YORK FOR ONE , AND WILL BE IN ITALY FOR MY ANNUAL SALES MEETING WITH COMPARI. COME AND VISIT ME IN SAN FRANCISCO NEXT YEAR IF YOU LIKE.
IF ANYONE NEEDS TO ASK FOR REFERENCE IN SAN FRANCISCO, TELL THEM I HAVE KNOWN YOUR FAMILY FOR 17 YEARS.



MAURICE KANBAR
CHAIRMAN
SKYY VODKA
SAN FRANCISCO
MAURICE KANBAR INSTITUTE OF FILM AND TELEVISON
NEW YORK UNIVERSITY
NEW YORK


From: Susanna Macomb macomb@tiac.net
To: harold/orbitcostarica mail@orbitcostarica.com
Date: Wednesday, May 03, 2000 6:03 AM

Subject: Re: Fw: macomb

You know your stuff. I checked with American Airlines in NY and the price was $800 round trip. I check a local consolidator in NY and they wanted $619 with no discount for our 8 year old. Your price of $584 for adults and $472 for our son was the best by far for tickets on American.

From: Susanna Macomb macomb@tiac.net
To: Harold at Orbit reservations@orbitcostarica.com
Date: Saturday, January 06, 2001 11:09 AM
Subject: Hello and Thank You!


Hello Harold
We just want to thank you for our dramatic and spectacular trip to Costa
Rica. It really felt as if we visited 5 different countries. The view
from The Mariposa reminded us of the Amalfi Coast of Italy. The Buena
Vista and the coffee plantations reminded us a bit of the hills of
Tuscany---coffee versus vineyards. The beach at Manuel Antonio was
reminiscent of the Caribbean but with monkeys, sloths and iguanas in the
background! Tortuguero was exotic yet peaceful---straight out of a
Tarzan movie. This was for us new and unique. There were other times
while driving through the clouded mountains or visiting a volcano or on
a boat through the mangroves when we felt as if we were in Tibet or
Vietnam. The diversity in your region of the world is amazing--in
landscape--weather--flora--fauna--animal life and ethnic population.
We loved all our hotels except the Camino Real. It felt like Houston,
Texas (not Costa Rica!) and it was inconvenient to boot. Though, we
must admit that the food is good there. Costa Ricans--Ticos are lovely,
gentile people--very accommodating as well.
We enjoyed you and your colorful stories.
If you ever need something from the states...do remember Edward is in
the export business with employees who specialize in South America.
And yes, they do speak Spanish!
Best to you,
And thanks again---it was really memorable.
Susanna, Edward and Adam Macomb
P.S. 6:00 am on January 2nd-- the day we were leaving---we opened the
curtains in our hotel room to usher in the daylight. There stood a
glorious double arched rainbow.
Not a bad way to start the year! We shall take it as a sign of hope and
goodness.


From: Nick Fogler
To: reservations@orbitcostarica.com reservations@orbitcostarica.com>
Date: Friday, March 02, 2001 8:59 AM
Subject: Re: Drop off charge...

Harold,


Can confirm that the $50 was credited to my account on the 27th. Thanks
again for your follow up. Will not hesitate to recommend.


Cheers, Nick


On Sat, 24 February 2001, "Harold at Orbit" wrote:


i have spoken with the director of the rental car co
not only does he agree that we have it in writing that the chrage was $30
but he claims a service person got fired for this
as well as reversing the $50 on your card


only you can tell us if this is true
we rely on feedback positive or negative to know that our promises are not
broken


when you recieve this credit on next bill we would appreciate your writing
immediately since we will want to use you as proof we do keep our
committment
-----Original Message-----
From: Nick Fogler
To: reservations@orbitcostarica.com reservations@orbitcostarica.com>
Date: Saturday, February 17, 2001 1:12 PM
Subject: Drop off charge...

Hi Harold,


We returned our rental car on the 15th as planned, but they charged us $80
for the drop off charge - $50 more than you said it would be. They said
there was nothing they could do. I'm obviously a little upset, as the
overall price ended up being significantly higher than promised, and we
booked through you largely because it looked like a good deal. Anything you
can do?


Thanks, Nick


DROP OFF IS $30 FOR TAMARINDO
NOTHING MORE


From: Edward Gorman jr. <ed7578@peoplepc.com>
To: Harold at Orbit <reservations@orbitcostarica.com>
Date: Saturday, March 17, 2001 9:16 AM
Subject: Re:REFERENCE


Harold,
Please feel free to use me for reference as it was most helpful to not have to leave a non-refundable deposit when we had no idea if we would be able to make the flight. But that is the downside to traveling for free. YOU WENT BEYOND THE CALL OF DUTY TO HELP US GET THE 4 RUNNER AND THE SERVICE WAS GOOD AND THE CAR WAS IN GOOD CONDITION AS PROMISED . Once again thanks for your help.
Ed Gorman
CAPITAN
DELTA AIR LINES
NEW LONDONDERRY, NEW HAMPSHIRE


From: C. Maffia maffial@concentric.net
To: mail@orbitcostarica.com mail@orbitcostarica.com
Date: Thursday, September 09, 1999 9:04 PM
Subject: Wayne/Skelton Honeymoon couple

Hi Harold,

Just wanted to say that my clients loved your country and had wonderful things to say about nicola and the orbit bus pass program.

I really appreciate all the time and PATIENCE you took with me in trying to GET TO KNOW YOU thousands of miles away and your willingness to share phone numbers so I could check references. I will spread the word about the Orbit bus program to my other 200 agent friends.

 

Thanks again for all your help.
Linda Maffia
Inhouse Travel
dba Cradle Travel
6192 Johnston Road
Albany N.Y. 12203

 



From: James Miller <miller@buphy.bu.edu>
To: harold <mail@orbitcostarica.com>
Cc: <miller@bu.edu>
Sent: Monday, June 24, 2002 7:46 PM
Subject: thanks for your help


Dear Harold,

Many thanks for your help in arranging a rental car and a place to stay on
my first trip to your beautiful country. The car was brand new and the price
was good. All in all, a great vacation, and everthing went smoothly- no
surprises!

And especially, thanks for your indispensible advice conerning property
purchase in Costa Rica. You gave me a boat load of information on where (and
where not) to look for property and the three days of tours around the
central valley taught me more about the market there than I could have
learned in months on my own. And thanks for putting me in contact with
excellent professional help (notary and
engineer). With the many surprising ins and outs of dealing in real estate
in Costa Rica, I would strongly recommend your program as essential to
anyone seriously interested in investing in property there.
I'll be back!

Thanks again,

James Miller
Professor of Physics
miller@bu.edu
Lexington, Massachusetts

ORBIT NOTE: WE ARE VERY PROUD OF DR. MILLER'S DISCOVERY OF A NEW KIND OF
PARTICLE OF MATTER FOR THOSE WHO WANT TO READ THE NEW YORK TIMES JULY 31,
2002 ARTICLE AND WERE HONORED TO HAVE HIM VISIT WITH US AND WERE OVERJOYED
TO LISTEN TO HIS STORIES ABOUT STEPHEN HAWKING THE WORLD REKNOWNED PHYSICS
PROFESSOR.

 


From: Bob Frieden <rfrieden@energyguide.com>
To: Harold at Orbit <reservations@orbitcostarica.com>
Date: Thursday, March 08, 2001 6:55 PM
Subject: RE: Car rental

Harold:


Everything went well. Costa Rica is a beautiful country filled with very
nice people.


The car rental people were very helpful and professional and the land
cruiser was what we needed. I will recommend you to my friends and would be
happy to serve as a reference.
Thanx for your help.


Bob



From: David A. Williams, Communication Advisor
To: harold at orbit
Sent: Thursday, July 12, 2001 11:24 AM
Subject: Re: Fw: Fw: 2 weeks

Harold,
Thanks so much for suggesting the five fabulous tours: a great introduction to your beautiful country. Thanks again for being there when we needed you and for setting up the car for the week. It was perfect. We went back to the Buena Vista for our last night--a beautiful spot with lovely people who gave us many great suggestions for our car tour.

We will recommend you to our friends and will certainly contact you for our next visit.

Cheers, David and Gail Williams, Tucson<?smaller>


Dr.David A. Williams
Communication Department
University of Arizona
daw@u.arizona.edu
520-621-8073

 


 

From: Martin, Mark E. mmartin@Sidley.com
To: 'Harold at Orbit' reservations@orbitcostarica.com
Date: Tuesday, January 02, 2001 9:29 AM
Subject: RE: Confirmed Reservation -- Toyota Land Cruiser

Harold -- Just returned from Costa Rica. Your people were very
accommodating. The Land Cruiser had enough luggage space (barely) remember
we had seven passengers-- and the automatic transmission was helpful for us.
Thanks. Mark Martin
Sidley and Austin
This e-mail is sent by a law firm and may contain information that is
privileged or confidential. If you are not the intended recipient, please
delete the e-mail and any attachments and notify us immediately.


Dear Harold at Orbit:

We have just arrived back from Costa Rica. WE LOVED IT! The country, the culture, the people, just about everything! We had a simply wonderful time. We would like to thank you for all your travel arrangments and advice. Everything went so smoothly. We will certainly recommend you to all our friends etc. It won't be long before we come back to Costa Rica. Meanwhile, thank you once again for helping us have a "perfect" vacation.

The Orbit Costa Rica private bus transfers worked perfectly. The drivers were always on time, (never a minute late)! They were courteous and very helpful and extremely good drivers, which is difficult on Costa Rica roads. Although not many of the drivers spoke English, it did not matter as the voucher system worked marvellously. The vehicles were usually mini-buses and often than not, we were the only passengers. The only thing we could fault, was that the air-conditioning in the vehicles, did not function very well. It did not bother us, as there was plenty of ventilation from the open windows.

When we arrived at our hotel the first night, the driver of the interbus gave us a booklet of vouchers for all the hotels, travel arrangements and tours (we obviously signed a credit card receipt). The vouchers stated the dates, destinations and pick-up times, so no money was exchanged for the entire trip (except for tips, which may I add was not expected from any of the drivers or guides). My husband and I travel all the time - all over the world, so we are used to delays, hiccups etc., and a lot of our trips have been "first class" travel too, (Jack is President of a Swedish Company, so his job necessitates a lot of traveling). We have never been on a trip that was so well organized, everything ran like clockwork! Please do not hesitate to use us as a reference, at any time. If we can be of further help, just let us know.

Kind regards,
Lorraine & Jack Beagley

PS - Yes, we are British and living in Danbury, CT.


From: CHRISTISON,PAM (A-FtCollins,ex1) pam_christison@agilent.com
To: 'harold/orbitcostarica' mail@orbitcostarica.com

Date: Thursday, March 09, 2000 6:12 AM
Subject: RE: CHRISTISON,PAM
Yes, the cheapest I could find plane tickets was about $800. But I got them from the consolidator you recommended for $550. I mailed the cashier's check this morning for the hotel reservations. Will you let me know when our reservations are confirmed? Thanks--
Pam


From: Lynn Clark
To: mail@orbitcostarica.com
Date: Monday, October 16, 2000 3:58 PM
Subject: Re: Change in reservation #5173

Harold,
Thanks for arranging Buena Vista for 19th while holding it on the 16th. We just need one more day to find out if Arenal can take us on the 16th. I really don't mind making the drive that night , and I don't want to have to drive 3 hours to Arenal and then 4 hours to Monteverde in just one day. We booked both Arenal and Monteverde with Albert of Travelnet and I have found this company a complete disaster. Wish there was someway to warn others not to use them. But even though I contacted the hotels directly, the answers came from them. So I guess some hotels don't deal with customers directly. Travelnet does not allow for any alterations in the initial stages of planning a trip. That seems so crazy to me. It is hard enough to plan such an adventure as this without ironing out some wrinkles. You and your company do business in the way we do here and I have found you terrific to work with. I just wish I had used only you from the very start. Live and learn. I will be back in touch on Wednesday.

Thanks for everything. Lynn Clark


From: "Scott Brane" <scott@branepartners.com>
To: "'Harold - Orbit Costa Rica'" <mail@orbitcostarica.com>
Sent: Thursday, July 21, 2005 10:59 AM
Subject: RE: rental

Harold

The service was excellent.  In fact, it was my best rental experience in
Costa Rica.  The Toyota 4 runner was excellent and trouble free.   When we
first arrived and picked up the car I noticed the tires were kind of worn
down and I had some worries about driving it for a month this way.  I asked
them to change the tires and mechanic agreed they needed to be changed.  I
left the car for less than one hour and came back to a vehicle with new
tires.   Thanks again for the great rental experience.  

Scott

ORBIT NOTE:   WE FIX ALL PROBLEMS AS SOON AS POSSIBLE


 

From: AdelaideR@aol.com
To: mail@orbitcostarica.com

Date: Monday, June 26, 2000 6:36 AM
Subject: rio sierrpe package

I wanted to let you know I had a great time in Costa Rica and appreciate all you did to help make the trip happen. I couldn't believe how smoothly everything went!! I also wanted to pass on my compliments to Mike at Rio Sierrpe Lodge. He organized wonderful tours for us, and the food and accommodations were great He was especially helpful in suggesting an alternative tour for me and Louis. Being three months pregnant, I didn't want to do an overly strenuous hike or attempt a dangerous boat landing. He was able to accommodate our needs perfectly. Instead of attempting to land at the rocky Corcovado Park entrance, we went to San Joselito and spent the day there snorkeling and hiking. We had a lot of fun and our tour guide and boat captain were both excellent. Caño Island was also beautiful.

Thanks again for all your efforts. Adele


 

From: Minnig, Cliff Jr. Cliff_Minnig@CSX.com
To: 'Harold' mail@orbitcostarica.com
Date: Wednesday, July 28, 1999 10:50 AM
Subject: RE: Vacation

 

Hello Harold,

Yes, we booked last year with you also......and will again next year why not, your service and knowledge is superb.
Have sent the fax with the credit card info

Thanks.....


From: Ben Mull
To: Orbit Costa Rica

Date: Friday, June 16, 2000 9:08 AM
Subject: Buena Vista

Hi Harold, back in the ole' USA!

The hotel was great. They have color TV's now with some channels off of a satellite dish. We got to watch game 4 in the lounge. Andre, Victor, and Ivan are all real nice and several "little" things are included that make them look like they really try for that customer service. Free taxi to the airport (both ways), just about anything on the breakfast menu for free if you stay for a few days, and they even upgraded our room for no additional charge just because I asked!! GREAT PLACE. wish it were closer to the business appointments we need.

Ben
New Orleans


Hi there!

I just wanted to write a brief note and let you know how impressed my wife and I were with your service while in Costa Rica. We had a wonderful time in Guanacaste at the resort you recommended. After coming back to San Jose, when we had problems with our hotel, you immediately arranged for accomodations at a lovely downtown hotel and made sure that all of our transportation needs were taken care of professionally. Your service and ability to quickly get things done in this country are impressive. Further, your suggestion of the tour turned out to be one of the highlights of our trip. Thank you for helping us have a terrific time in Costa Rica - we''ll be back.

Sincerely,
David J. Moraine Attorney at Law
419 South Carroll, Second Floor
Denton, Texas 76201
Djmattorneyatlaw@cs.com


Hey Harold

I looked at your website & one of your customer letters was actually a business friend from California !! What a coincidence ! So, I guess this is a sign that I need to rent from you !

The folks I knew on the list were the Resniks from Santa Barbara. They own 2 Relax the Back Stores in that area & I own the Relax the Back Store in Memphis TN.

We see each other each year at our national conference.

Regards -- Chris

ORBIT NOTE:
The other day I was playing bridge on the MSN game room and some fellow at the table said are you the orbit guy from costa rica. I said yes but how did he know since you just use nicknames on the MSN. He said he had visted our site since some bridge friend in costa rica told him about it.
It is a small world after all. What most people do not know is Jeff Bezos founder of Amazon taught me about the internet in 1992 about 5 months before i decided to retire to Costa Rica long before he dreamed up Amazon.


Date: Thursday, March 02, 2000
7:49 PM
Subject: vacation

Hi Harold

I would like to thank you for the way you handled all our travel requirements while we visited Costa Rica this winter, all arrangements hotels, car rentals and tours were first rate. We certainly would recommend Orbit to other travelers
Regards
Ed Forster
St. Albert Alberta, Canada
elsro@compusmart.ab.ca


From: EWEpp@aol.com EWEpp@aol.com
To: mail@orbitcostarica.com mail@orbitcostarica.com
Date: Saturday, June 05, 1999 4:30 PM
Subject: Re: FABULOUS!


Sorry so tardy in replying to your mail. Our trip on the Perfect Hooker was without fail one of the best fishing charters. Captain Yens and crew were extremely helpful, accomodating, and knowledgeable. We fish the Florida Gulf and Atlantic quite a bit and were very please with this charter. The vessel was beyond expectations and we were all very pleased with our catch. Hope to return another time to go for Marlin and/or Tuna.

Our visit to Costa Rica was fabulous! We hope to return very soon. The car rental company was very helpful and convenient, and provided no problems coming or going. Our only complaint was that we did not have enough time to do everything.

Thank you for your help and advice. We were very impressed at how easy everything was. You will be the first that I contact on our return trip.

Thank you, Thank you!!!!
Susan and Edward Epp
Tallahassee, FL


 

From: PeterTurnerWE@aol.com PeterTurnerWE@aol.com
To: mail@orbitcostarica.com mail@orbitcostarica.com
Date: Thursday, March 09, 2000 2:49 AM
Subject: Feedback

Thank you for organising the requested bookings. The trip was excellent and I really appreciated the Rav 4 advice. I would consider this mandatory for the Monteverde/Arenal route and it made the whole trip more pleasant. Most of the Guanacaste roads could really use a 4 wheel drive too and certainly the more interesting routes. I few little updates. The trip from Arenal to Monteverde is a good 4 hrs and Monteverde to Samara 6 hrs. The Flamingo Marina is NE facing, has no reasonable beach and is a real wind corridor. It is probably OK for a boat mooring, but was not what I was looking for and has seen better days. The beach to the south of the peninsular is very good if anyone is in the area. The El Octol has a dangerous beach and is posted as such, and has neither sunrise not sunset, facing north. The bungalows have bright furnishings, but the ants have made a home in the rooms and turn over would appear to be low, so maintenance is less. The restaurant has a nice terrace, but on this occasion the wind was incredibly strong and took the edge off it. El Sapo Dorado trails are too close to development/farmland to be rich in wildlife, but the location is fine and the new Skywalk through the forest canopy a few to the north km (not in the Monteverde park), even in the torrential rain, is magnificent and a must for anyone in the area. The comments are just to help with advice for others - trip was really good and I thank you again for arranging the bookings.

Regards, Dr. Peter J. Turner


From: Ryan Herbst

ryan@compxchange.com

Date: October 15, 1998

To: Costa Rica Travel Network

Dear Harold:

I hope you are doing well. I am sure you will recall my last visit last year, when my Peruvian wife had problems with her passport and you graciously provided time and help. It was hard for me to believe North Americans like me can enter Costa Rica with just a drivers license and South Americans need a visa.

We are again planning a trip to Costa Rica, this time with another couple and would love to have you assist us once again.

 

Hope all is well,

Ryan Herbst

Computer Exchange

Voted "Best Computer Store" 1997 Houston Press Readers Poll


From: hugh pettit hpettit@gateway.net
To: Harold mail@orbitcostarica.com
Date: Wednesday, August 25, 1999 10:15 AM
Subject: Re: Car Rental Request


Service was good - no problems. We really didn't need the 4X4 capability, however highly recommend a 4X4 to future customers as the axle clearance allows easier access over the dirt and rock roads. My brother-in-law was with us during part of are visit and had to "crawl" at a very slow speed in a Nissan stationwagon over CR's dirt & rock roads to avoid undercarriage damage
Hugh Pettit
San Francisco


From: French, Martin V LCDR frenchmv@eisenhower.navy.mil
To: 'harold/orbitcostarica' mail@orbitcostarica.com
Date: Wednesday, July 12, 2000
11:27 PM Subject: RE: Honeymoon
[French, Martin V LCDR]


Harold, LCDR is Lieutenant Commander. I fly with Fighter Squadron 11(F-14 squadron). We're currently deployed in the Persian Gulf with the USS Eisenhower. It's been hard trying to fly combat missions in the morning,land, get to a computer and try to arrange matters for the honeymoon. But, you've made it a breeze. Rental cars- We'd like to reserve a Toyota Corolla.
OK on the Mariposa.
Looking forward to meeting Ed at the Buena Vista since you told me he is retired navy man.


From: Jennifer Zbozny jzbozny@hotmail.com
To: mail@orbitcostarica.com
Subject: to Harold From Jennifer Zbozny
Date: Thursday, March 11, 1999 1:25 PM


Hi Harold!

I'm sorry we didn't get to catch up with you when we arrived in San Jose! We would have loved it. As it stood, I think we fell asleep and woke up to late to reach you.

We had such a wonderful time and your help was invaluable! A real thank you not is on its way - but I just can't say enough good things about your help and how easy you and orbitcostarica made it to plan for our trip. Gaviotas was lovely - and by the way, the bungalow has a refrigerator, sink, small two burner electric range, two bedrooms (one has two single beds, and the other has one double bed, and a single bed) two and a half baths with hot running water (and boy was it terrific to take a bath after all of that beach and hiking!)

I think it was someone named Nicola at orbitcostarica who helped me to book a ticket back to San Jose for our friend Joe (who did make it into San Jose and came with us on our trip!). Please say thanks again to him too! (I did ask to speak with you, but again, I missed you!)

Golfito is a teensy town, but we found it very easy to come and go from there - we LOVED the taximar across the gulf. Also, Gaviotas was the perfect place to stay by the pool for the day too - so we had just the right mix of adventure and relaxation. (Did I mention the fact that we ventured into the Osa Peninsula where we spent two nights in Matapalo? -- very exciting)

Oh, and one more thing, Costa Rica must be pretty enchanting - because Pete proposed to me on Playa Zancudo! If you hadn't been there to help me make arrangements - it might never have happened!

Thanks for the two millionth time - and you can expect to hear from us again - because we already can't wait to go back!

Jen
Pittsburg, Pa.


From: Gail Schauer

schaug@merck.utulsa.edu

Date: July 29, 1998

Orbit:

Thanks so much. All is well. Wonderful country. Loved the volcano and the cloud forest. All the people we met with were very helpful and firendly. You are quite knowledgeable of the country and you can use my recommendation.

Gail

University of Tulsa


From: wiendert hensen tico2429@hotmail.com
To: mail@orbitcostarica.com mail@orbitcostarica.com
Date: Friday, March 10, 2000 6:00 AM
Subject: Re:reference

DEAR ORBIT I AM VERY HAPPY WITH YOUR SERVICE. YOU PUT MY PHOTOS OF MY PROPERTY AND DESCRIPTION AND MY PHONE NUMBER UP JUST AS YOU PROMISED THE NEXT DAY AFTER I PAID YOU. I SPEAK DUTCH, ENGLISH, SPANISH IF ANY ONE WANTS TO CONTACT ME HERE IN COSTA RICA. MY TELEPHONE NUMBER IS ON THE SITE UNDER THE REAL ESTATE LISTING FOR THE PROPERTY IN ASSERI, COSTA RICA.

WIENDERT HENSEN


 

From: JL tvprod@southshore.com
To: info@orbitcostarica.com info@orbitcostarica.com
Date: Saturday, December 11, 1999 5:56 PM

Subject: Hello Hey - voice from the past.

Had to come back to the United States to produce television show on National Rodeo Finals. They conclude tomorrow. Looks like my friend Dick Arlett wants to do the "Holiday In Costa Rica" show. I have told him about you and your program. May want to talk to you about names, places etc. If all goes as planned we will try to come for preproduction meetings soon after Christmas. Since MartinAir is one of our sponsor will be coming down with them. Think that we may have lots to talk about. Really missing Costa Rica. I hate the cold. Let me know that you get this and I will call you. Take care. I appreciate all the advice you gave me while I was in Costa Rica the year I spent there.

Jerry Landreth.

(This gentleman was the former publicity advisor for Huphert Humprey and worked in the White House Travel Office for Jimmny Carter)


To Orbit

From Gordon Duncan

55 Water Street

NYC

By the way everything was as promised, Costa Rica is a beautiful country and I met many people who were quite charming. I will return gladly and will use Orbit again.


Stewart Freeman

Managing Director - Gotham Health Group

American Society of Bariatric Physicians

267 Fifth Avenue

New York, New York

Dear Orbit Travel of Costa Rica

Many thanks for helping me before and during my first visit to Costa Rica. Your system is great and your insight and instructions were a great time saver. It was impossible for me to understand before my arrival how important your information was in my vacation satisfaction. The tour you gave me was fantastic and I now have a real impression of what you mean when you state that Costa Rica is a mix of the third and first world and how easy it is to get lost without a professional guidance.

I will be coming back soon and bringing a friend.

Stewart Freeman


Dear Orbit

Sept. 24

Back to the real world. It was wonderful and Costa Rica is beautiful and the Tulemar was fantastic selection for our honeymoon. The white water rafting and the crocodile tours you selected for us were great with first class guides.

We now completely understand what you meant by being careful about renting cars in Costa Rica and we suggest to anyone who rents a car to have a third party like Orbit there to stand up for the tourists if the rental car company tries to give you a poor quality car.

Thanks for all your help.

Cathy and Rusell Ahern

Haverhill, Massachusetts

P.S. Tulemar was great. Gilbert at the front desk was extremely helpful and pleasant and went out of his way to help us find things. Rooms were perfect and spotless. Tara had view of top of the world. Cathy.


From: Carolyn Swartz cswartz@bpictures.com

To: harold/orbitcostarica

Date: Wednesday, April 05, 2000
5:45 PM Subject:

Re: March 20th Sorry it's taken me so long.

I still feel like we got back yesterday -- it's just been one very long week of playing catch up. First -- it was great meeting you and thanks very much for your help. We had a great time and no question, we'll be back. Now that I've been there, I realize how much hand-picking you've done -- and how narrowing the field to the really good places is really a valuable service. Each of the places we stayed was really nice. Parador was actually better than I expected. It's really a restful and relaxed atmosphere with the sprawling grounds, the large area by the pool (compared, say, to Mariposa.) If there was a casino or disco, I never saw or heard it. It's in the specs but either it's not in use or not there (which was good.) Needless to say, I was relieved that the place was as low key and disco-less as it was. Xandari is really, really cool and we want to go back. They've really thought of everything. (Apparently, Leona Helmsley is not the only one who believes in plenty of big fluffy towels and terry robes.) You're right -- all we needed was more time. Although Julian started having Nintendo withdrawal symptoms by the end. (I did plan too much road time the first three days -- to Arenal on Day Two, to Manuel Antonio Day Three.) But the drives were plenty gorgeous. Anyway -- we'll be in touch and hope to see you again next year same time. And if you ever need/want to use me as a reference, feel free.

Carolyn
bPictures Production New York City


From: Donald A. McFarlane
To: orbitcostarica.com
Date: Thursday, February 03, 2000 4:26 PM
Subject: Re: Car Rentals


Great. Thanks.
Looks like you offer a great service (I've done this trip for a number of years and this seems the most painless vehicle rental yet!)Donald A. McFarlane
Associate Professor of Biology W. M. Keck Science Center The Claremont Colleges, 925 North Mills Avenue, Claremont CA 91711-5916
ph: (909) 607 2564
fx: (909) 621 8588
email: dmcfarla@jsd.claremont.edu
webpage: http://jsd.claremont.edu/faculty/mcfarlane/mcfarlane.html
Extinct Mammals of the West Indies
website: http://jsd.claremont.edu/bio/extinct/extinctmammals/


From: James H Morse
To: info@orbitcostarica.com <info@orbitcostarica.com>
Date: Sunday, March 25, 2001 11:35 AM
Subject: thanks for lots of good advice


Hi Harold,
Lorraine and I returned home two days ago from our great adventure to Costa Rica.
You were right about renting the car, it really made our trip great. We had heard lots
of negative reports about the horror of driving in Costa Rica that we had felt that we
wanted to be escorted the first time visiting. It wasn't necessary at all. We are
experienced travelers and I've driven some of the worst places in the world, so Costa
Rica didn't pose too much of a problem.
We did get a new car as promised and had no problem with the mechanical nature of
the car at all and after awhile I gained great confidence in driving the roads, even the
Quepos to Dominical road. It was more dusty than anything. So, having the car did
give us the freedom to stop and go places we wouldn't have done on a planned tour.
Following is an assessment of my feelings about the hotels:

Buena Vista - An excellent hotel. The staff is very efficient and very pleasant.
Andre, the manager and the rest of the waiters, Wilson, Victor and Alan
treated us great. We became very friendly with all of them and this
made our stay more fun. The hotel is spotlessly clean and everything
works properly. The view was great and it was a pleasure being up and
out of the city. I would use this hotel as my first and last hotel on an
itinerary, since it is close to the airport and provides complimentary
airport transport. The food was excellent and service great.

Tilawa - Located in a great spot with a commanding view of the Lake arenal and
has lots of wildlife there. However, this hotel was in rundown condition.
The swimming pool was not working during our stay and who knows if it
is fixed at this time or if it ever will be. It appears that the owner has not put any
money into maintainace and repairs. The place needs a new paint job, the
room curtains look as if they are original and ten years old, the grounds need
some upkeep. It is a shame because this hotel is located in a beautiful nature
spot. The few employees who are on the staff did a nice job. The food was
very good and the menu was extensive. Andreas the manager was very
efficient and helped us with lots of things to make our trip in this area good.
The hotel was o.k. for me and my wife but i would never bring a group to this
hotel.

Villa Teca - This hotel was a most pleasant surprise. The photo on your website shows
only one cabina close up, so a viewer has no idea of how nice the gardens are
or how beautiful the restaurant is and the swimming pool set amongst the gardens.
I took several photos of this excellent hotel and i would supply one for you to replace
the one you have now. The rooms were real nice and clean. The cabinas have been recently
repainted different colors from your photograph. The swimming pools are both sparkling
and set nicely into the lush gardens. We loved the restaurant with its thatched style
and open sides that give a nice view into the gardens. The whole area is nicely lit at
night giving a very festive look. The entire staff here was very efficient and pleasant
and we enjoyed talking with them and making friends. The birds and animals are around
the gardens and surrounding jungle and the owner feeds the monkeys bananas in the
as an added attraction. I will absolutely use this hotel for a group.

Villas Blanca - Another very pleasant surprise. This is a very nice hotel with the small cabinas
set into lush gardens and situated right into the cloud forest with plenty of birds and
animals. this hotel was very busy with tour groups of birders and nicely run. The food
was very good and the hotel staff pleasant. I would also use this hotel for a group photo
tour. Good value and great location for pictures.

Villa Rio Mar - We loved this place. It lived up to the great photos on your website. The cabinas were very nice with the thatch roofs, bamboo interior and teak wood railings. The netting gives a nice romantic touch to the porch. The swimming pool is sparkling clean and huge. The gardens were beautiful and lush with lots of birds flying about. The restaurant was great with the same ambiance as the Villa Teca and a very pleasant staff. I complimented the chef twice while I was there for outstanding meals and the waiters and waitresses for excellent service. The reception people were very helpful and I would absolutely bring a tour group here
I took 35 rolls of slides on this tour. Costa Rica is very scenic and has such abundant wildlife that it is a dream place for people who like to take pictures.

Thanks for all your help in